Effective Date: September 01, 2025

MenuLync Refund Policy

1. Overview

At MenuLync, we are committed to providing high-quality restaurant management software to enhance your business operations. If you are not fully satisfied with your purchase, we offer a refund policy under specific conditions.

2. Eligibility for Refund

Refunds may be considered under the following conditions:

  • You request a refund within 7 days of your initial purchase.
  • The software does not function as advertised, and our support team is unable to resolve the issue.
  • A duplicate payment was made due to a billing error.
  • You have not used or activated the software beyond the trial/demo period.

3. Non-Refundable Cases

Refunds will not be issued under the following circumstances:

  • Requests made after 7 days from the purchase date.
  • If the software was fully functional and issues were due to incorrect setup, user error, or third-party conflicts.
  • If you have used the service extensively before requesting a refund.
  • Subscription renewals or recurring charges (customers are responsible for canceling their subscription before renewal).
  • If your request does not include a valid reason or proof of an issue.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [support@menulync.com] with your order details.
  2. Provide a valid reason for the refund request, including screenshots or details of the issue.
  3. Our team will review your request and respond within 3-5 business days.

5. Refund Processing

  • Approved refunds will be processed within 5-10 business days back to the original payment method.
  • Transaction fees (if applicable) may be deducted from the refunded amount.

6. Changes to the Policy

QuickBitePOS reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on our website.

For any questions or refund-related inquiries, please contact us at [support@menulync.com].